📩@Requests

Sends @request support messages to Discord for staff response

The SupportMessageScript handles the @request command, forwarding player support requests to a Discord channel where staff can respond.

Action

support_message

When It's Used

This script is triggered when:

• A player uses the @request command in-game

• The @request feature is enabled in the server configuration

• A Discord channel is configured to receive support messages

Why Use It

• Centralize support by routing all @request messages to Discord

• Enable staff response from Discord without logging into the game

• Track support requests with Discord's message history

• Faster response times with Discord notifications

Server Configuration

In conf/channels.conf:

// @request command logging
ragnasync_at_request_command_enabled: true
ragnasync_at_request_command_channel_id: "YOUR_CHANNEL_ID"

Setting	Description	Default
enabled	Enable/disable @request forwarding	false
channel_id	Discord channel ID for support messages	-

Message Format

Messages appear in Discord with the player's character name:

[PlayerName]: I need help with my account, I lost an item after the server crash.

Data Fields

Field	Type	Description
name	string	Character name of the player requesting support
message	string	Support request message (max 255 chars)
account_id	int	Player's account ID
char_id	int	Player's character ID
channel	string	Discord channel ID

Example Use Cases

Staff Support Channel

Create a private channel for staff to handle requests:

ragnasync_at_request_command_channel_id: "1234567890123456789"  // #support-tickets

With Role Pings

Configure Discord to ping support staff when messages arrive in the channel using Discord's notification settings or a bot.

In-Game Usage

Players use the command like this:

@request I need help with my account
@request Lost item after server crash, please help!

Staff Response

Staff members can:

1. See the request in Discord immediately

2. Use Discord to coordinate with other staff

3. Log into the game to respond directly to the player

4. Use @whisper or other commands to contact the player

Best Practices

• Configure Discord notifications for the support channel

• Set up a role ping for urgent requests

• Create a thread per request for organized tracking

• Use Discord's reaction system to mark requests as handled